Two-year promise
Valid for two years from the date of purchase on all GHALIA jewellery purchased directly from ghaliajewelry.com or an authorised GHALIA retailer.
Craftsmanship
Warranty
Every GHALIA piece is made to be worn, loved, and remembered. Our two-year warranty protects the craftsmanship behind your jewellery — from 18K gold vermeil and 925 sterling silver to pearls, gemstones, and settings.
Craftsmanship first
We stand behind the quality of our atelier work — micron vermeil, sterling settings, hand-set stones, and finishing that meets our house standards.
Repair, replace, or credit
Eligible claims are resolved through professional repair, a like-for-like replacement, or store credit equal to your original purchase price.
What the warranty covers
Your GHALIA warranty protects against defects in materials and workmanship under normal, intended wear — not damage caused by negligence or misuse.
- Premature gold plating wear on 18K vermeil pieces not caused by negligence
- Pearl integrity — loosening, detachment, or setting failure under normal wear
- Stone loss from setting failure (provided the loose stones are returned for resetting)
- Manufacturing defects in prongs, bezels, pavé, and structural settings
- Clasp, post, hinge, and chain-link failures resulting from workmanship defects
Coverage by material
GHALIA jewellery is crafted in 18K gold vermeil and 925 sterling silver. Below is exactly what your warranty covers — and what falls outside it — for each.
Signature finish
18K Gold Vermeil
Micron-plated 18K gold on a 925 sterling silver base — more than 2.5 microns thick. Never flash-plated, dipped, or colour-toned on brass.
Covered
- Premature lifting, peeling, or uneven wear of the gold layer under normal, intended use
- Vermeil setting defects — loose prongs, failed bezels, or compromised structural integrity
- Manufacturing flaws in the vermeil finish that affect appearance or durability
- Professional re-plating when premature wear is confirmed as a workmanship issue
Not covered
- Damage from impact, scratching, bending, or improper storage
- Plating degradation from perfumes, lotions, chlorine, sweat, or frequent water exposure
- Natural surface wear, light scratches, or colour softening from everyday use over time
Foundation
925 Sterling Silver
An alloy of 92.5% pure silver and 7.5% copper — nickel-free, hypoallergenic, and hallmarked '925' on pieces over 7.78g.
Covered
- Structural defects in chains, bands, and frames — broken links, cracks, or failed solder joints from manufacturing
- Clasp, lobster, toggle, or box-clasp failures under normal use when caused by a workmanship defect
- Earring post, back, or hinge failures resulting from manufacturing defects
- Failed soldering at joints, charms, or decorative elements
- Setting defects in sterling pieces — loose stones, misaligned prongs, or compromised bezels
Not covered
- Natural tarnish or oxidation from air, humidity, or contact with skin — easily restored with gentle polishing
- Bending, stretching, or deformation from force, snagging, or improper handling
- Damage from resizing, polishing, or repair by a third-party jeweller
Pearls & gemstones
Natural gemstones and cultured pearls are hand-selected and set with precision. Your warranty covers integrity issues tied to our craftsmanship.
- Pearl loosening, detachment, or adhesive failure in GHALIA settings
- Stone loss from prong or bezel failure — stones must be returned for assessment and resetting
- Hand-setting defects that compromise stone security under normal wear
Chips, cracks, or colour variation inherent to natural stones are not manufacturing defects and are not covered.
Manufacturing defects
If you receive a piece with a clear manufacturing defect, contact us immediately. We will arrange a swift resolution.
Manufacturing defects must be reported within three days of delivery. The piece must be returned unused, in its original condition and packaging, after contacting us via WhatsApp or email.
What is not covered
The warranty does not extend to damage that results from circumstances outside normal, intended jewellery wear.
- Loss, theft, or disappearance of the piece or its components
- Damage from accidents, impact, improper storage, or failure to follow care guidance
- Alterations, resizing, or repairs performed by a third party
- Resizing requested after purchase (unless a sizing defect is confirmed)
- Cosmetic wear from perfumes, lotions, water, sweat, gym activity, or chemical exposure
How to make a claim
Our client care team will guide you through every step. Please have your order number and clear photos ready.
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Contact client care
Reach us via WhatsApp or email with your order number, a description of the issue, and photos of the piece.
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Assessment
Our team reviews your claim and confirms eligibility under the warranty terms.
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Repair or replacement
Eligible pieces are professionally repaired in our atelier, or replaced with the same design when repair is not possible.
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Return to you
Your restored piece is returned to you — or store credit is issued if a matching replacement is unavailable.
How claims are resolved
We resolve every eligible warranty claim in the following order of priority.
Professional repair
We repair any covered damage not caused by negligence and return your piece in wearing condition.
Like-for-like replacement
If repair is not possible, you receive a brand-new piece of the same design.
Store credit
If the matching design is out of stock, you receive store credit equal to the original purchase price for use on other GHALIA jewellery.
Start a warranty claim
Our client care team is here to help. Include your order number and photos so we can assist you promptly.