Craftsmanship
Warranty
Every GHALIA piece is made to be worn, loved, and remembered.
GHALIA warranty · 1 year
from delivery
Covers all manufacturing defects in materials and workmanship. It does not cover damage from misuse, impact, perfume, water, or everyday wear.
What is covered
- Gold plating with manufacturing defects such as cracking, bumps, or other production faults.
- Defective stones or pearls, or pieces that arrive unset.
- Clasps, posts, or chains that break due to a manufacturing defect.
- Silver below 925 when lab-tested, or gold plating below 18K.
What is not covered
- Intentional damage or damage from misuse — breaking, bending, or crushing.
- Scratches and natural signs of wear that appear on any piece over time.
- Any alteration or repair done outside the brand — this voids the warranty on the entire piece.
- Damage from exposure to chemicals such as chlorine, perfume, creams, and cleaning products.
- Loss of stones or of the piece itself.
What you should know
- All of our pieces are officially hallmarked with the brand mark and the 925 purity used. The hallmark is certified proof of silver purity.
- Manufacturing defects are rare, given the accuracy of inspection before sale. Every piece goes through quality and laboratory checks before it reaches you from the GHALIA team.
- GHALIA 18K gold vermeil plating is at least 2.5 microns on a 925 sterling silver base. This thickness is higher than typical market plating, more resistant to wear, and made to last years of daily use. Wear and ageing over time is natural for all products and is not a manufacturing defect.
- All of our pieces are plated with rhodium to protect them and keep their shine. The fading of this plating over time is also natural and is not a manufacturing defect.
- The invoice is your warranty document. We recommend keeping it in print or digitally. We apologise that we cannot accept any warranty request without the purchase invoice. If the piece reached you as a gift, keep the warranty card enclosed with the product and present it when requesting warranty service.
- If warranty service requires replacing the product, it is replaced with a matching piece. If the piece is not available, the client chooses another piece of equal price. If there is a price difference, the client pays the difference.
How the warranty works
If a manufacturing fault is confirmed, this is the path.
- Submit Request WhatsApp or the form below
- Send Photos Order number + clear photos
- We Assess Workmanship vs everyday wear
- Repair or Replace Then we send it back to you