Information

Exchange & Return

Track Your Return

Available within 3 days of delivery. Follow each step below.

  1. Submit Request Within 3 days of delivery
  2. Prepare Item Original GHALIA packaging & tags
  3. Return Pickup 25 SAR return · 50 SAR exchange
  4. Refund or Exchange To your original payment method

Complete the form below and our client care team will confirm your return or exchange via WhatsApp.

Request type

Requests are reviewed during business hours. Delivery fees apply as per our exchange & return policy below.

Available for 3 days from delivery

  • Exchange and return requests must be submitted within 3 days of delivery.
  • Items must be unworn, in original GHALIA packaging, and returned with all tags attached.
Gold chain in original GHALIA zip-lock packaging with security tag attached
Gold ring in original GHALIA zip-lock packaging with security tag attached
  • A delivery fee of 50 SAR applies in case of exchange; a delivery fee of 25 SAR applies in case of return only.
  • Refunds are issued to the same payment method used for your original order. Requests for refunds to any payment method other than the one used for your original order are not accepted.
  • Gifts cannot be returned under any circumstances; they may be exchanged only. Conditions and delivery fees apply.

Know more about exchange and return policy