HELP & FAQS
Order & Shipping
When will my order ship?
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order is shipped.
How long it will take to receive my order?
Orders are processed immediately and handed over to couriers on the same day.
Delivery times vary based on your location:
Riyadh, Saudi Arabia: 24 hours
Khobar & Dammam: 36 hours
Jeddah & Other Major Cities: 2-4 working days
International Orders: Delivery time varies by destination (typically 5–10 business days).
You can check your expected delivery time here.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and fees may vary depending on your location.Know about delivery.
How can I track my order?
Once shipped, you'll receive a tracking link via Whatsapp and email to monitor your delivery in real-time.
Exchange & Return
What is your return policy?
We accept returns within 7 days of delivery for unworn and undamaged items in original packaging and no tags removed.Read more about ourreturn policy.
Can I exchange an item?
Yes, we allow exchanges for different sizes or styles within 7 days based onexchange and return policy.You can initiate your request throughreturn portal, or contact oursupport teamto initiate an exchange.
Are sale items returnable?
Final sale items are not eligible for return or exchange.
What is my 10% off?
How do I get 10% off my order?
Subscribe to our newsletter to receive a 10% discount code valid for your first purchase.
Can I use the 10% off code with other offers?
The 10% discount code cannot be combined with other promotions or sale items.
Quality
What materials are used in your jewelry?
Our pieces are crafted from high-quality metals such as 925 sterling silver, 18k gold vermeil, and ethically sourced gemstones. Learn more about our materials and craftsmanship here.
Are your pieces hypoallergenic?
Yes, all our jewelry is nickel-free and safe for sensitive skin.
Warranty and Care
Do your products come with a warranty?
Yes, we offer a 6-month warranty on all items covering manufacturing defects.
How do I care for my jewelry?
Store your jewelry in a dry place, avoid exposure to water and chemicals, and clean gently with a soft cloth.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and other major payment options.
Is my payment information secure?
Absolutely. We use encrypted SSL security to ensure your payment details are 100% protected.